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Privacy Policy

ColdKonnect Mobile App Privacy Policy

 

Last Updated: 14-june-2024

 

  1. Introduction

 

ColdKonnect respects the privacy of its users. We believe transparency is essential, which is why we’ve crafted this comprehensive policy. This document serves as our commitment to protecting your personal data, clearly outlining what data is collected, its purpose, and how it’s protected.

 

  1. Information We Collect

 

2.1. Personal Information:

 

Full name: Allows us to address you personally across our services and communications.

Email address: We use this for account setup, sending notifications, updates, newsletters, and transaction receipts.

Contact number: An alternate means of communication for critical updates or two-factor authentication.

Payment details: Enables smooth transactions. Note: while we capture transactional information, complete card details are never stored on our servers.

2.2. Usage Data:

 

IP address: This aids in understanding user demographics, helps in diagnosing server-related issues, and protects against fraud.

Device type and model: Knowledge of devices assists us in tailoring our app’s user experience.

App activity and logs: Allows us to identify patterns, preferences, and areas of the app needing improvement.

2.3. Location Data:

 

GPS-based location (if permitted): This is especially relevant when users want to locate nearby cold storage facilities and access location-based offers.

  1. How We Use Your Information

 

3.1 Service Delivery: Enables account setup, order processing, and personalized service offerings based on user preferences.

 

3.2 App Development: Real-time user data and feedback drive our app enhancements and feature additions.

 

3.3 Marketing Initiatives: By understanding user patterns, we can craft targeted promotions and updates. Users retain full control to opt out of these communications.

 

3.4 Legal Obligations: We might be compelled to share data for legal reasons, ensuring user safety and adhering to jurisdictional mandates.

 

  1. Cookies and Trackers

 

4.1 What are cookies? These are tiny files placed on your device, helping in session management and retaining user preferences for subsequent visits.

 

4.2 Types: We deploy session and persistent cookies. The former expires post-session; the latter remains until manually deleted or they reach their expiry.

 

4.3 Control: Users can manage cookie preferences in browser settings. However, deactivating them might restrict some app features.

 

  1. Data Retention

 

5.1 Purpose-bound Retention: We retain data only as long as it fulfils its collection purpose or until a user requests its removal.

 

5.2 Exceptions: Some jurisdictions mandate data retention for specific periods, especially transactional data, overriding user deletion requests.

 

  1. Sharing of Information

 

6.1 Partnerships: We collaborate with trusted partners to enrich our service offerings. Only indispensable data is shared, ensuring due confidentiality.

 

6.2 Mandatory Disclosures: If legally bound, we might share user data for reasons like legal investigations or court orders.

 

6.3 Business Transitions: In events like mergers or acquisitions, user data is considered a transferable asset. However, users will always be informed of such transitions.

 

  1. User’s Rights

 

7.1 Transparency: Users can anytime ask for a detailed report of their stored data.

 

7.2 Updation: Users can modify any outdated or incorrect information.

 

7.3 Erasure: Subject to our retention policy, users can call for a complete removal of their data.

 

7.4 Data Portability: At user’s request, we can provide a structured, commonly-used, and machine-readable format of their data.

 

  1. Data Protection

 

8.1 Encryption: Data during transit and at rest is secured using state-of-the-art encryption techniques.

 

8.2 Security Protocols: We adhere to internationally recognized security standards and regularly undergo audits to ensure no lapses.

 

  1. Third-party Services

 

9.1 Integrations: For extended functionalities, we integrate third-party tools, each having its privacy stance. We recommend users review these before use.

 

9.2 Links: ColdKonnect might have links to other platforms. Our privacy commitment doesn’t extend to external entities.

 

  1. Minors

 

10.1 We recognize the importance of protecting minor’s data. ColdKonnect is intended for users above 18. If we inadvertently collect minor data, immediate steps will be taken for its deletion.

 

  1. Changes to This Privacy Policy

 

11.1 Revisions: As the digital landscape evolves, so will our policy. Regular updates ensure we remain compliant and transparent.

 

11.2 Notification: Major policy shifts will be communicated through app notifications and emails, ensuring users are always informed.

 

  1. Contact Us

 

Your trust is our asset. For further queries, suggestions, or concerns regarding your data, drop us a line at info@coldkonnect.com.