Help
Questions and answers
Short answers about the Cold Konnect apps. Still stuck? Message us on WhatsApp or email info@coldkonnect.com.
For farmers and traders
Is the Cold Konnect app really free?
Yes. The Cold Konnect app is free for farmers and traders. There is no subscription, no trial and no card needed.
Which languages does the app work in?
English, Telugu, Hindi, Marathi and Punjabi. You can change the language inside the app at any time.
Which phones does it work on?
Android phones and iPhones. Download it free from Google Play or the App Store.
Where do the mandi rates come from?
From Agmarknet, the Government of India's market price service. Each rate shows the date it was last updated.
How do I book a cold storage or a truck?
Find one near you in the app and send an enquiry. You agree the rate and pay the owner directly. Cold Konnect takes no commission.
Can I buy seeds and fertiliser in the app?
You can find them. In Marketplace, you see agri-input dealers and suppliers near you, with photos and prices of seeds, fertiliser, crop protection and equipment. Send an enquiry and the dealer replies, or post what you need and get offers. Payment happens between you and the dealer, not in the app.
How does Crop Doctor work?
Take a photo of the plant that looks sick. Crop Doctor shows what the problem may be and the care steps to try, in your language. If you are not sure, you can post the photo in the community and ask other growers.
Do I need two apps?
No. Farmers and traders only need the Cold Konnect app. The Cold Konnect Partner app is for cold storage owners, truck owners and suppliers.
How do I sign in?
With your mobile number. We send a one-time code (OTP) by SMS. There is no password to remember.
For cold storages, trucks and suppliers
What does the Partner app cost?
Partner plans are yearly. A cold storage plan starts at ₹25,000 a year, excluding GST, with installation included. See the Pricing page for every plan.
Can I see a demo first?
Yes. Message us on WhatsApp and we will show you the Partner app for free.
Can I list more than one cold storage or truck?
Yes. Each cold storage or truck has its own yearly plan, so you can add as many as you run.
Do you take a commission on deals?
No. Farmers, traders and partners agree rates and pay each other directly. We earn from partner plans only.
Plans, refunds and your data
Can I cancel a partner plan?
Yes. A cancelled plan stays active until the end of the year you paid for. Each storage or truck is its own plan, so you can cancel one without affecting the others. See the Refund and Cancellation pages for details.
How do I delete my account?
In the app, go to Account, then Settings, then Delete account. Or email us. The steps are below on this page.
How do I contact you?
Message us on WhatsApp or email info@coldkonnect.com.
Delete your account and data
You can ask us to delete your Cold Konnect account and the personal data we hold about you. There are two ways.
From the app
- Open the Cold Konnect app and tap Account in the bottom bar.
- Go to Settings → Account → Delete account.
- Confirm with your registered phone number and OTP.
- Your account is queued for deletion and you are logged out straight away.
By email
- Email info@coldkonnect.com from the email linked to your account, or include your registered phone number.
- Subject line: Account deletion request.
- We reply within 24 business hours to check it is you, then queue the deletion.
What gets deleted
Within 30 days of your request we permanently delete your phone number, name, profile photo, selected crops, saved location, login sessions, Crop Doctor photos, community posts and comments, leads you sent and reviews you wrote. Encrypted backups are purged within 90 days on a rolling basis.
What we keep (legal obligation)
We keep payment and invoice records for 8 years, as required under applicable Indian tax law. If you ever paid for a partner plan, the invoice and transaction ID stay on file for that period. Everything else that identifies you is deleted.
After deletion
You can sign up again with the same phone number, but you will start with a new account. We cannot restore deleted data.
