This Refund Policy describes when and how ColdKonnect Tech Solutions Pvt Ltd issues refunds for yearly partner plan fees collected via the Cold Konnect Partner App. It complements our Terms of Service and Cancellation Policy.
1. What we charge for
The Cold Konnect app is free for farmers and traders. We do not charge them anything, so there is nothing to refund.
Cold Konnect only collects payment from partners, for yearly plans. All prices are per year and exclude 18% GST:
- Cold storage — ₹25,000 per cold storage per year (1 gateway + 2 sensors, alerts, reports, listing; installation included). Each extra sensor or chamber: ₹5,999 per year.
- Cold storage + inventory — ₹50,000 per cold storage per year.
- Reefer truck — ₹15,000 per truck per year. Dry truck — ₹8,000 per truck per year.
- B2B Procure vendor — ₹7,999 per business per year. Agri-input dealer — ₹499 per year.
- Partner ad placements — per the rate card emailed at the time of booking.
We do not process payment for any transaction between a user and a partner. Such transactions are negotiated and paid directly. We are unable to refund them.
2. Refund eligibility
2.1 Farmers and traders
The Cold Konnect app is free for farmers and traders, so no refund applies. There is no free trial and no paid user plan.
2.2 Partner plans
- Before listing goes live: 100% refund minus payment gateway charges (~2% of transaction value).
- After listing goes live, within 14 days: 50% pro-rata refund of unused period, minus device costs (if hardware was shipped).
- After 14 days: non-refundable. You retain access until the end of the paid period and may cancel renewal anytime.
2.3 Hardware / IoT device fees
Device costs included in the cold storage plans are non-refundable once the device has been shipped. Devices found defective on arrival are replaced free of charge under the vendor's standard warranty.
2.4 Partner ad placements
Cancellable up to 48 hours before the campaign live date. After that the booking is non-refundable.
3. How refunds are processed
- Email info@coldkonnect.com with subject “Refund Request — <your name>”. Include your registered mobile number and Razorpay payment ID.
- We acknowledge within 2 business days and complete review within 7 business days.
- Approved refunds are processed via Razorpay to the original payment method within 5–10 business days. Bank turnaround may add 2–3 days.
4. Failed transactions
If your account is debited but you do not receive a subscription confirmation within 30 minutes, the transaction is treated as failed and Razorpay will reverse the charge automatically within 5–7 business days. If the reversal does not happen, contact us with the Razorpay payment ID.
5. GST
All refunds are issued exclusive of GST. The GST component is settled via the next applicable tax filing cycle.
6. Disputes
If you disagree with a refund decision, you may escalate to info@coldkonnect.com with the subject “Refund Escalation”. Disputes are governed by our Terms of Service — Hyderabad, Telangana jurisdiction.